Heal Fashion Pvt. Ltd. is committed to ensuring customer satisfaction with every purchase. Our return policy is designed to be clear and accommodating, providing you with peace of mind when shopping with us.
1. Return Eligibility:
- Items can be returned within [X] days from the date of delivery.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
- Items must be returned in their original packaging.
2. Initiating a Return:
- To initiate a return, please contact our customer service team or visit the returns section on our website.
- Provide your order number and details of the item(s) you wish to return.
3. Return Process:
- Once your return request is approved, you will receive instructions on how to return the item.
- Please ensure the item is securely packaged to prevent damage during transit.
4. Refund Options:
- You can choose to receive a refund to your original payment method or store credit.
- Refunds will be processed within [15] business days after we receive the returned item.
5. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
- We recommend using a trackable shipping service for your return.
6. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please indicate this when initiating your return.
- Exchanges are subject to availability.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- We will arrange for a replacement or refund, including any shipping charges incurred.
8. Final Sale Items:
- Items marked as final sale are not eligible for returns unless they are faulty or damaged upon receipt.
9. International Returns:
- International return policies may vary. Please contact our customer service team for assistance with international returns.
10. Policy Updates:
- Heal Fashion Pvt. Ltd. reserves the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on our website.
We strive to make the return process as simple and hassle-free as possible. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.
