Heal Fashion Pvt. Ltd. refund policy is designed to ensure customer satisfaction and provide clear guidelines for returns and exchanges.
1. Returns Eligibility
- Items must be returned within [15] days of purchase.
- The item must be unused, unworn, and in the same condition as received.
- Any tags, labels, or packaging must remain intact.
2. Refund Process
- Customers can initiate a return by contacting our customer service team or through the online portal on our website.
- Once the return is authorized, customers will receive instructions on how to return the item.
- Refunds will be issued to the original payment method upon receipt and inspection of the returned item.
3. Exceptions
- Certain items may not be eligible for return or may be subject to restocking fees.
- Personalized or customized items may not be eligible for return unless there is a defect or error on our part.
4. Exchange Policy
- Customers may request an exchange for a different size, color, or style, subject to availability.
- Exchanges will be processed upon receipt and inspection of the returned item.
5. Shipping Costs
- Customers are responsible for shipping costs associated with returns, unless the return is due to an error on our part.
- Original shipping fees are non-refundable.
6. Damaged or Defective Items
- If an item is received damaged or defective, customers must contact us within [X] days of delivery for a replacement or refund.
- Photos or documentation may be required to process a refund or replacement for damaged or defective items.
7. Final Sale Items
- Items marked as final sale are not eligible for return or exchange unless there is a manufacturing defect.
8. Refund Processing Time
- Refunds will be processed within [15] business days of receiving the returned item, though processing times may vary depending on the payment method and banking institutions.
This policy is subject to change at the discretion of Heal Fashion. Customers are encouraged to review our refund policy before making a purchase. For any further inquiries or assistance, please contact our customer service team.
